Help and guidance for families
When someone dies, it can be difficult to know where to begin. Our guidance page has been created to provide clear, practical information to help families understand the next steps, the options available, and the support that can be offered during a difficult time.
At Peterson Funeral Directors, we believe that families should feel informed and supported, not overwhelmed. The information on this page is here to help answer common questions and provide reassurance when it is needed most.
Michael Merrison - Funeral Director
What to do when someone dies
A clear step-by-step guide to the immediate practical arrangements following a bereavement.
Registering a death
A death normally needs to be registered within 5 days in England and Wales, although this may take longer if the coroner is involved. Registration is usually done at the register office for the area where the death happened. In most cases, you will need the medical certificate showing the cause of death, along with details such as the person’s full name, date and place of birth, usual address, and, where relevant, details of a spouse or civil partner. Once the death has been registered, you will be able to obtain the documents needed for funeral arrangements and for dealing with practical matters afterwards.
Planning a funeral
Once the death has been registered, or the necessary arrangements have been made if the coroner is involved, the funeral can begin to be planned. Families may wish to think about the type of service they would like, whether burial or cremation is preferred, where the funeral should take place, and any personal touches such as music, readings or printed orders of service. It is also worth checking whether the person who has died left any instructions, wishes or funeral plans. If help is needed with funeral costs, financial support may be available in some circumstances.
Understanding your options
There are several ways to arrange a funeral, depending on personal wishes, beliefs and budget. A traditional funeral may include a service followed by burial or cremation, while some families may prefer a simpler arrangement such as direct cremation. Others may wish to include more personal elements, religious or non-religious choices, or a more bespoke service that reflects the life of the person who has died. Taking time to understand these options can help families choose an arrangement that feels right for them.
Support and next steps
After registering a death and arranging the funeral, there are often other practical matters to deal with. The Tell Us Once service can be used to inform government departments of the death, and you may also need to contact employers, pension providers, banks, utility companies and other organisations. Some people may be eligible for bereavement benefits or financial support, depending on their circumstances. Alongside the practical steps, bereavement support is also available, and many families find it helpful to seek guidance as they adjust to what has happened.